returns & exchanges

Admiral Vape returns & exchange policy

We aim to keep our returns policy clear and fair. Below is a brief overview of when returns are possible and how the process works.

Conditions may be adjusted according to current legislation and store policy. Always check final terms at checkout or in the order confirmation.

Return conditions

In which cases a return may be approved.

  • Returns are possible in case of manufacturing defects, wrong items shipped or incomplete order content.
  • The product should be kept in its original state: unopened, without signs of use, with intact seal and packaging (where applicable).
  • You need to contact us about a potential return within a limited time after receiving the parcel (the exact timeframe is specified in your order confirmation or store rules).
  • If a confirmed defect or our mistake is involved, shipping costs may be compensated or partially covered by mutual agreement.

Exchange process & refunds

How we handle exchanges and refunds step by step.

  • Reach out via official contact channels, include your order number and a detailed description of the issue.
  • Photos or videos of the product and packaging may be requested to document the case.
  • Once the return/exchange is approved, you receive instructions on sending the product back or getting a replacement shipment.
  • Refunds are usually issued to the same payment method that was used for the original order, unless otherwise agreed.
For edge cases or questions not covered here, feel free to contact us via the Contact page. We treat each request individually and aim to keep the experience fair and transparent.